Total Q2 Tickets
599
GitHub SEQ Bug Tracker · Apr 1–Jun 25
Actual Bug Rate
63.7%
381 of 599 are Bug or Regression type
Avg Weekly Volume
46.1
tickets per week across 13 weeks
Resolved Rate
93.9%
565 of 599 marked Done
Section 1.1
Bug Classification
Distribution of all 599 Q2 tickets by root cause type
381
Actual Bug
Bug + Regression · 63.7%
89
Knowledge Gap
CS process · 14.9%
92
Request / Other
Request + Improvement · 15.4%
37
Misconfiguration
Setup error · 6.2%
63.7% of Q2 tickets are genuine engineering defects. The remaining 36.3% (Knowledge Gap + Misconfiguration + Request) represent CS process gaps and server configuration errors that do not require code changes — an opportunity to reduce ticket volume through documentation and guided setup tooling.
| Type | Count | % of Total | Implication |
|---|---|---|---|
| Actual Bug (Bug + Regression) | 381 | 63.7% | Requires engineering fix |
| Knowledge Gap | 89 | 14.9% | CS training or documentation gap |
| Request / Other | 92 | 15.4% | Feature requests and admin tasks |
| Misconfiguration | 37 | 6.2% | Server setup error, no code change needed |
Section 1.2
Most Affected Product Areas
Ticket volume per area, split by Actual Bug vs Noise (Misconfiguration + Knowledge Gap)
| Product Area | Total | Actual Bug | Noise | Bug % |
|---|---|---|---|---|
| Sale & Calculations | 171 | 109 | 62 | 63.7% |
| Payroll | 107 | 68 | 39 | 63.6% |
| Other | 131 | 83 | 48 | 63.4% |
| Platform | 95 | 60 | 35 | 63.2% |
| SeQuiDocs | 64 | 41 | 23 | 64.1% |
| Integration | 34 | 22 | 12 | 64.7% |
Sale & Calculations is the single largest problem area (171 tickets, 28.5% of all Q2 volume), driven primarily by commission calculation errors, override mismatches, and milestone date failures. Payroll ranks second at 107 tickets — most tied to Worklio webhook delivery and payroll finalization edge cases.
Section 1.3
Week-by-Week Trend
Reported vs Resolved vs Rolling Open Backlog · Surge weeks marked in red
| Week | Dates | Reported | Resolved | Open (rolling) | WoW Change | Flag |
|---|
Section 1.4
Spike Analysis
Surge Week
W3 · Apr 15–21
92
+84.0% vs prior week
Top labels: Payroll (20), Sale & Calculations (11), Onboarding (8)
Deploy trigger: Deductions & Accruals (DnA) module launched Apr 16 across all servers
91/92 Resolved
Deploy-linked
Surge Week
W5 · Apr 29–May 5
56
+36.6% vs prior week
Top labels: Sale & Calculations (15), Payroll (11), Override (7)
Deploy trigger: Stack Milestone Split feature rolled out to Chipr subdealers + new servers (Goldstone, SolTech, FlexLLC) going live
56/56 Resolved
Feature rollout
Surge Week
W8 · May 20–26
50
+61.3% vs prior week
Top labels: Sale & Calculations (13), Override (6), Payroll (5)
Deploy trigger: Override calculation engine updates; Onyx multi-milestone stack split activation
48/50 Resolved
Override engine change