Total Q2 Tickets
599
GitHub SEQ Bug Tracker · Apr 1–Jun 25
Actual Bug Rate
63.7%
381 of 599 are Bug or Regression type
Avg Weekly Volume
46.1
tickets per week across 13 weeks
Resolved Rate
93.9%
565 of 599 marked Done
Section 1.1
Bug Classification
Distribution of all 599 Q2 tickets by root cause type
381
Actual Bug
Bug + Regression · 63.7%
89
Knowledge Gap
CS process · 14.9%
92
Request / Other
Request + Improvement · 15.4%
37
Misconfiguration
Setup error · 6.2%
63.7% of Q2 tickets are genuine engineering defects. The remaining 36.3% (Knowledge Gap + Misconfiguration + Request) represent CS process gaps and server configuration errors that do not require code changes — an opportunity to reduce ticket volume through documentation and guided setup tooling.
| Type | Count | % of Total | Implication |
|---|---|---|---|
| Actual Bug (Bug + Regression) | 381 | 63.7% | Requires engineering fix |
| Knowledge Gap | 89 | 14.9% | CS training or documentation gap |
| Request / Other | 92 | 15.4% | Feature requests and admin tasks |
| Misconfiguration | 37 | 6.2% | Server setup error, no code change needed |
Section 1.2
Most Affected Product Areas
Ticket volume per area, split by Actual Bug vs Noise (Misconfiguration + Knowledge Gap)
| Product Area | Total | Actual Bug | Noise | Bug % |
|---|---|---|---|---|
| Sale & Calculations | 171 | 109 | 62 | 63.7% |
| Payroll | 107 | 68 | 39 | 63.6% |
| Other | 131 | 83 | 48 | 63.4% |
| Platform | 95 | 60 | 35 | 63.2% |
| SeQuiDocs | 64 | 41 | 23 | 64.1% |
| Integration | 34 | 22 | 12 | 64.7% |
Sale & Calculations is the single largest problem area (171 tickets, 28.5% of all Q2 volume), driven primarily by commission calculation errors, override mismatches, and milestone date failures. Payroll ranks second at 107 tickets — most tied to Worklio webhook delivery and payroll finalization edge cases.
Section 1.3
Week-by-Week Trend
Reported vs Resolved vs Rolling Open Backlog · Surge weeks marked in red
| Week | Dates | Reported | Resolved | Open (rolling) | WoW Change | Flag |
|---|
Section 1.4
Spike Analysis
Surge Week
W3 · Apr 15–21
92
+84.0% vs prior week
Top labels: Payroll (20), Sale & Calculations (11), Onboarding (8)
Deploy trigger: Deductions & Accruals (DnA) module launched Apr 16 across all servers
Hypothesis: DnA module launch broke position setup on all servers (DnA section not rendering), blocked payroll for multiple clients on payroll day. Cascading failures in hiring, position finalization, and commission entry.
91/92 Resolved
Deploy-linked
Surge Week
W5 · Apr 29–May 5
56
+36.6% vs prior week
Top labels: Sale & Calculations (15), Payroll (11), Override (7)
Deploy trigger: Stack Milestone Split feature rolled out to Chipr subdealers + new servers (Goldstone, SolTech, FlexLLC) going live
Hypothesis: Stack split configuration not propagated to all Chipr subdealers, causing override and commission calculation errors. Simultaneous new-server launches compounded ticket volume.
56/56 Resolved
Feature rollout
Surge Week
W8 · May 20–26
50
+61.3% vs prior week
Top labels: Sale & Calculations (13), Override (6), Payroll (5)
Deploy trigger: Override calculation engine updates; Onyx multi-milestone stack split activation
Hypothesis: Override system changes caused incorrect commission values across Onyx, Aveyo, and Grow. Bulk recalculations required. Pending pay approval feature flag enabled on new servers created additional edge cases.
48/50 Resolved
Override engine change